1. How can I contact you?

You can contact us by email at crittersdomain@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times vary depending on the product and the supplier. On each product page, you will find an estimated shipping time. Please note that shipping times may be longer during busy periods or due to unforeseen circumstances.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products due to customs regulations. It is the customer's responsibility to check their country's import laws before placing an order.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

8. Are your products safe for pets?

Yes, we prioritize the safety and well-being of pets. Our products are carefully selected from reputable suppliers who adhere to strict quality and safety standards. However, it is important to supervise your pets while using any new products and discontinue use if any adverse reactions occur.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at crittersdomain@gmail.com to discuss pricing and availability.

10. How do I return an item?

To initiate a return, please contact us at crittersdomain@gmail.com within 30 days of receiving your item. We will provide you with further instructions and a return shipping label if applicable. Please refer to our refund policy for more details.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at crittersdomain@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at crittersdomain@gmail.com.